Refund & Return Policy

Because our work is custom and time-intensive, refunds are limited and handled on a case-by-case basis as described below. We always aim to resolve concerns fairly and encourage you to reach out to us first.

Project deposits reserve your spot in our schedule and cover initial planning and setup. Deposits are non-refundable once work has begun.

If you cancel a custom project after work has started, payments already made cover the time and work completed up to the cancellation date and are not refundable.

Paid consultations and sessions may be rescheduled with reasonable advance notice. Missed sessions or cancellations without notice are non-refundable.

You may cancel a membership or subscription at any time, and cancellation stops future renewals. We do not provide partial refunds for the current billing period, but you will keep access through the end of the period you have already paid for.

Due to the nature of digital goods, purchases of templates, downloads, and other digital products are final once the product has been delivered or made available for download.

If you believe you are eligible for a refund or want to raise a concern, contact us within seven (7) days of your purchase using the email below. Please include your order details and a description of the issue so we can help quickly.

If you have any issue with a charge, please contact us first so we can work toward a resolution. Initiating a chargeback without contacting us may result in suspension of services while the matter is reviewed.